Terms of Service.

These draft terms describe the intended relationship between Against Reality and customers using hosted Product Reality services. A signed order, proposal, or statement of work may add or override project-specific terms.

This draft requires legal review before commercial reliance.

Last updated · August 12, 2026

Acceptance of terms

By accessing or using Against Reality services, you agree to these Terms and any order, proposal, or statement of work that expressly incorporates them. If you use the services for an organization, you represent that you are authorized to accept these Terms for that organization.

Services

Against Reality provides hosted Product Reality systems and related review, configuration, deployment, maintenance, and support services. Exact deliverables, deployment environments, service levels, and exclusions are defined in the applicable commercial agreement or project scope.

Accounts

You must provide accurate account information, protect your credentials, and promptly notify Against Reality of suspected unauthorized access. Access may be limited to approved users and assigned product systems.

Customer materials

You retain ownership of product assets, specifications, media, marks, instructions, and other materials you provide. You grant Against Reality a limited right to host, process, reproduce, adapt, and display those materials only as needed to provide the agreed services.

Customer representations

You represent that you have the rights and permissions needed for submitted materials and requested uses, and that instructions you provide do not violate law, third-party rights, confidentiality duties, or export and sanctions restrictions.

Against platform and intellectual property

Against Reality and its licensors retain all rights in the platform, viewer technology, templates, interfaces, workflows, code, documentation, know-how, and improvements, excluding Customer materials and any rights expressly transferred in a signed agreement.

Hosted product experiences

Hosted viewers and product experiences are provided for approved products, audiences, and destinations. Customers are responsible for approving product claims, specifications, safety information, regulatory statements, and final published content.

Subscriptions and fees

Setup fees, subscription charges, usage allowances, renewal terms, taxes, and payment timing are set out in the applicable order or proposal. Unless that agreement states otherwise, fees are not refundable once the related work or service period begins.

Updates and project scope

Updates, new variants, assets, integrations, destinations, or material scope changes may require additional review, fees, or a revised schedule. Against Reality may pause work that depends on missing approvals, access, or Customer materials.

Acceptable use

You may not misuse the services, interfere with security or availability, attempt unauthorized access, reverse engineer where prohibited, distribute malicious code, violate third-party rights, or use the services for unlawful, deceptive, or harmful activity.

Third-party services

The services may interoperate with hosting, authentication, commerce, content, analytics, or infrastructure providers. Third-party services are governed by their own terms, and their availability or changes may affect integrations.

Confidentiality

Each party should protect non-public business, product, technical, and commercial information received from the other and use it only for the agreed purpose. Specific confidentiality obligations, exclusions, and duration should be confirmed in a signed agreement or NDA.

Availability and modifications

Against Reality may maintain, improve, replace, or discontinue service features. Planned availability, maintenance notice, support windows, data export, and material-change commitments require confirmation in the applicable commercial agreement.

Termination

Either party may terminate as permitted by the applicable commercial agreement. On termination, access may end and hosted experiences may be removed after any agreed transition period. Outstanding payment and provisions intended to survive remain in effect.

Disclaimers

Except for express commitments in a signed agreement, services and drafts are provided on an “as available” basis. Product decisions, safety assessments, legal compliance, product claims, and suitability remain the Customer’s responsibility.

Limitation of liability

[LIMITATION OF LIABILITY — FINANCIAL CAPS, EXCLUSIONS, AND REQUIRED CARVE-OUTS TO BE CONFIRMED WITH COUNSEL]

Indemnification

[INDEMNIFICATION — SCOPE, PROCEDURE, DEFENSE CONTROL, AND EXCLUSIONS TO BE CONFIRMED WITH COUNSEL]

Governing law

[GOVERNING LAW AND VENUE — TO BE CONFIRMED WITH COUNSEL]

Contact

Questions about these Terms can be sent through the Against Reality Request Review contact path. A formal legal-notice address and notice procedure must be confirmed with counsel before commercial reliance.